How a care home leak investigation works
A care home leak investigation with ADI follows three steps: discuss the problem, agree scope and access, then investigate and report the findings. From your first call to the findings, the aim is to understand the leak and agree how the investigation will work within an occupied care home.
The three steps of a care home leak investigation
- 1
Discuss the leak symptoms with ADI
Call ADI with the care home’s postcode and the symptoms, and tell the team about previous investigations, affected areas and any restrictions.
- 2
Agree the scope, quotation and access
Confirm the quotation, reporting requirements and suitable access arrangements, then name a staff contact and discuss any temporary service interruptions with ADI.
- 3
Investigation and findings
The engineer uses suitable methods to gather evidence of the leak, and the findings help you agree access, repair or further investigation where needed.
What to have ready before you call ADI
Before you call, gather the care home’s name and postcode, the symptoms, any meter or pressure readings, building plans and access restrictions. These details help ADI understand the site. It is fine to make the first call before you have every item.
Read the survey preparation guide- Care home name and full postcode
- A description of the symptoms and when they started
- Meter or pressure readings, if available
- Relevant plans and information about the building
- Access restrictions and a named staff contact
Care home leak investigation FAQs
These answers cover common questions about access, opening up, coverage, reports, cost and engineer checks before you book a care home leak investigation.
Can leak detection be carried out while residents are in the care home?
Leak detection can be planned for an occupied care home, but suitability depends on the building, the suspected leak and the investigation required. Tell ADI about occupied rooms, visiting arrangements and essential services when you enquire. Access and any testing interruptions need to be agreed with the home’s staff.
Will engineers need to lift flooring or open up walls?
Not always, because ADI uses non-invasive equipment to narrow down the source first, though some leaks still need opening up to confirm the fault or carry out a repair. Ask the team to explain the likely approach for your site.
Does ADI cover care homes across the UK?
ADI advertises a nationwide commercial service, so send your care home’s postcode and the team will confirm coverage, travel arrangements and the next available appointment. This is especially worth checking for islands and remote locations.
Can ADI provide a leak report for our estates team?
Yes, ADI provides leak investigation reports, with photographic or video evidence where appropriate, that can be shared with your estates team. Explain who needs the report and what they need to decide, and confirm the reporting scope when booking.
How much does a care home leak investigation cost?
The cost depends on the suspected leak, the systems involved, site access and the scope of testing, so contact ADI for a quotation for your care home. Confirm what is included in detection, reporting and any repair work.
Are ADI engineers DBS checked for working in care homes?
Ask ADI to confirm whether the attending engineer holds a current DBS check, along with their documentation, before you book the visit. Give the team your home’s safeguarding, escort and visitor requirements so the visit can be agreed appropriately.
Book a care home
leak investigation
Tell ADI what you’ve noticed. The team will discuss your site and the right next step.