Privacy policy

Last updated: 11 September 2026.

Who handles your information

Carehome Leak Detection is owned and operated by ADI Leak Solutions Ltd. ADI is responsible for personal information used to respond to enquiries and provide its services. You can contact ADI about privacy using these details:

What happens when you make an enquiry

Enquiries are taken by phone on 0800 852 7763. The website has no enquiry form, so nothing you type on these pages is sent to ADI.

On a call, ADI may ask for your name, phone number, care home or group, site postcode and a description of the leak. Please leave out residents’ names, health information, payment card details and other sensitive information. If you give a colleague’s contact details, make sure they know why you are sharing them. Enough contact and site information is needed to answer an enquiry or arrange a visit.

Why information is used

• Enquiries from care home staff: ADI uses business contact and site details to answer questions, discuss a quotation and coordinate an investigation. The lawful basis is legitimate interests in responding to requests and providing services to organisations.
• Individual customers: where you personally enter a contract, information needed for a quotation or booking is used to take steps at your request before a contract and to perform that contract.
• Records and legal duties: information may be kept to meet accounting or other legal obligations, or where there is a legitimate interest in dealing with a complaint or legal claim.
• Running the website: the server receives technical information, including your IP address, browser details and requested pages, to deliver the site and investigate faults or misuse. This supports the legitimate interest in maintaining a working, secure website.

Calls to 0800 852 7763 are connected by Invoco Ltd, a UK telephone provider, which forwards them to ADI’s office. Acting for ADI, Invoco processes call details such as the calling number, the time and the length of each call, and keeps these call logs for up to 12 or 24 months depending on ADI’s account. Invoco’s privacy policy explains how it handles this information.

ADI’s published policy says office calls are recorded for quality and training. Contact ADI if you need more information about a recording. Visiting this website or calling ADI does not sign you up to marketing. This site does not use automated decisions or profiling about you.

Who may receive information

Relevant ADI staff and the providers used to handle communications and website delivery may process information for those purposes. If you arrange a service, ADI’s service privacy information explains further circumstances involving payment providers, insurers, other trades with your permission and legal or safety requirements. Ask ADI for a copy and details relevant to your enquiry. This website does not take payments or sell enquiry details.

Providers may operate in more than one country. Contact ADI for details of the providers, international transfers and any safeguards relevant to the information it holds about you.

How long information is kept

ADI’s published policy says customer and site reports may be kept for several years so previous investigations can be consulted. Other retention decisions depend on the enquiry, whether work follows, accounting requirements and any complaint or claim. Ask ADI for the period applying to your correspondence or call recording.

Your rights, including the right to object

You can ask for access to your personal information, correction of inaccurate details, deletion, restricted use or a portable copy where the relevant right applies. You can object to processing based on legitimate interests because of your particular circumstances. If processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful use. Some rights have legal exceptions.

Send a request to [email protected]. ADI may need enough information to confirm your identity and locate the record. You can also raise a concern with the Information Commissioner’s Office (ICO).

Cookies and other websites

Read our cookie policy for the technologies used here. Links to external organisations take you to websites with their own privacy and cookie arrangements. This notice will be updated if the way this site handles information changes.